If you're boarding your dog for the first time and are feeling nervous about it we usually find that putting them in for a night before a long stay lets the dog get to know the staff and our routine, which will help to put your mind at rest.

Personally we have found through our own experience that the younger the dog is when it comes to stay at kennels the better it will cope as it grows older. The vast majority of dogs actually look forward to a stay with us, and many owners have commented on how the dogs rush to get in the door.

All new dogs will be put in our quiet dog area which is next to the office so we can keep a close eye on how they're settling. We also find that it is good to drop off a new boarder in our Morning opening times as then the dog has all day with us to settle before we leave at night. 

Sometimes a t-shirt or jumper with the owners smell and a favourite blanket and/or toy will be a reassurance for them in an unfamiliar environment. 

We welcome viewings any day at either 11AM or 2PM (so as not to disrupt the dog’s schedule). You are welcome to bring your pet along so they can get a sense of their surroundings, the noise and the staff. Just give us a quick phone or email to arrange this.

We do have a sensitive and a working dog complete food we can supply for no extra cost, however for their first stay and a short stay we recommend you bring their own food so as not to cause any upset tummy's.

We understand that owners may feel a bit guilty about leaving their dog in kennels and as such make a big fuss when leaving the dog, and are prone to giving out special treats which they would not normally have. We ask that owners don't give out such treats as it can cause an upset of the dogs stomach, and paired with a new environment can cause diarrhoea. 

If your dog has any dislikes (i.e. loud bangs, cars, men, black dogs, metal bowls, etc.) please make staff aware of them before leaving. 

Dogs are always taken on a walk when they are dropped off as it eases their separation from the owner - we understand you might not want to leave your dog immediately but please don't follow staff down the road, or be waiting for your dog to come back from a walk in the car park, as it can distress your pet when they are lead past you back into the building. 

If you have any worries or further questions about anything which has not been covered above, please don't hesitate to get in touch.